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MARINAFor boaters, the difference between a good marina experience and a great marina experience is customer service.

In this competitive business environment, stay ahead of the curve and have your slips and docks filled to capacity because your team can satisfactorily handle customer requests and situations with ease and skill.

Marina Customer Service Training provides front-line staff and managers with observable "mission critical" skills training they need to tackle today's fast paced customer interactions on the dock and in the office.

Mission Critical customer care skills taught in courses designed for both telephone and face-to-face interactions: These are self-paced courses therefore the time estimates range from an hour or two for many courses on up to 3 hours for others. These courses are taught in an interactive, engaging and easy to navigate format and are offered at a very low cost.

  1. Telephone Etiquette - How to make the caller feel glad they called from hello to goodbye
  2. Trust & Rapport Building - How to strengthen relationships in a business setting
  3. Active Listening Skills - How to prevent costly errors and earn the right to be heard
  4. Problem Solving - How to systematically solve problems without creating others
  5. Defusing Anger - How to defuse anger quickly and safely in three steps
  6. Stress Control - How to minimize the impact of stressors in the work setting
  7. Managing Customer Expectations - How to create and change expectations without evoking anger
  8. Business E-mail Etiquette - How to communicate responsibly using email in business
  9. Goal SettingHow to prioritize, achieve more, and keep your own morale high
  10. Creating Customer Loyalty - How to analyze your customer interactions and develop actions for improvement

Observable skills that provide measurable outcomes - view Client Quotes

Job Aids for each course: Participants can access and print these valuable brief checklists of the skills taught help remind participants of the skills to help form habits of use. Managers can use them to guide observation of the skills being used back on the job.

Special notes: We are making big changes to provide a better client experience for both buying and taking the courses.

First, The updated courses will now work on all devices from PCs to smart phones. Narration, music, sounds, are now a part of the these courses. Learning activities continue to be the focal point. Downloadable materials are included and attached to each course.

Second, we've moved the courses to our reseller, so you can now preview each of the courses before buying, and to select just the courses you want, or buy the complete curriculum bundle at a discount.

The updated courses on teach the exact same skill sets as found on The broad-based examples provided in these updated courses make the skills more valuable for your part-time or seasonal marina staff because they are applicable in a wide range of jobs.

Please review the following options:

BUY Online: New clients select this button (gold button at top of page) to preview the course(s) and buy online from OpenSesame. You will then continue to login on to take the course(s) you selected. Select this link to preview and buy online from OpenSesame.

For previously registered clients, the STUDENT Login button will now take you to to sign in.

Call 1.281.367.5599 with any questions you may have or email is owned and operated by Sales Training International.

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